PRIVACY POLICY

Effective Date: May 19, 2026

BB NOVACARE LLC (“we,” “us,” “our,” or the “Company”) operates the website https://www.bbnovacare.com/ (the “Site”). We are committed to protecting the privacy of our website visitors, clients, family members, and prospective job applicants. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, apply for caregiver career opportunities, or interact with our digital services.

Please read this Privacy Policy carefully. By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. INFORMATION WE COLLECT

We may collect personal information from you in various ways when you interact with different sections of our website:

Contact and Service Inquiries (Home, About Us, Services pages): When you request information about our in-home personal care services, schedule a consultation, or submit an inquiry form, we collect information such as your name, email address, phone number, physical address, and any details you choose to share regarding your care or your loved one's care needs.
Employment Applications (Caregiver Careers page): When you apply to join BB NOVACARE as a caregiver or administrative professional, we collect employment-related data. This includes your full name, email address, telephone number, mailing address, employment history, certifications (e.g., CNA, HHA, CPR), resume, references, and background check authorization consent.
Interaction and Feedback (Blog and Contact pages): If you leave comments on our blog posts, subscribe to our newsletter, or submit a direct message, we collect your name, email address, and the content of your message.
Automated Information (Cookies and Tracking Tech): Like most websites, we automatically collect certain technical details when you browse our Site. This includes your IP address, browser type, operating system, referring URLs, device information, and pages viewed. We use this data to improve website functionality and user experience.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for purposes based on legitimate business interests, compliance with legal obligations, and fulfillment of our services, including:

To Provide and Manage Services: To process inquiries, assess care eligibility, coordinate in-home care services, and communicate with clients and authorized family representatives.
To Evaluate Employment Candidates: To process and assess applications submitted via the Caregiver Careers portal, verify credentials, conduct background screenings, and contact you regarding employment opportunities.
To Improve Our Website and Content: To monitor traffic patterns, maintain the security of our Site, and enhance the educational material we share via our Blog.
To Communicate With You: To send transactional emails, respond to your comments or questions, and distribute informational updates or newsletters if you have opted in to receive them.
To Comply with Legal Obligations: To satisfy applicable local, state, and federal laws, regulations, and industry standards relative to home care providers in the State of Indiana.

3. SHARING AND DISCLOSURE OF YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following specific circumstances:

With Care Coordination and Staffing Teams: Internal employees and assigned caregivers of BB NOVACARE who require the information to evaluate care plans or manage employment status.
With Third-Party Service Providers: Trusted vendors who perform services on our behalf, such as website hosting providers, applicant tracking systems, background check agencies, IT support, or email delivery services. These providers are bound by strict confidentiality agreements.
For Legal and Regulatory Compliance: We may disclose your information if required to do so by law, court order, subpoena, or government regulation, or if we believe such action is necessary to protect the rights, property, or safety of BB NOVACARE, our clients, or the public.
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. HEALTH INFORMATION (HIPAA COMPLIANCE NOTE)

While information submitted via general public website forms is not always considered Protected Health Information (PHI), BB NOVACARE takes privacy seriously. Any medical histories, treatment needs, or patient information collected during formal client onboarding or care delivery is strictly protected in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Indiana state healthcare privacy regulations. We maintain separate, secure administrative and technical safeguards for formal client records.

5. SECURITY OF YOUR INFORMATION

We implement industry-standard technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. YOUR PRIVACY RIGHTS AND CHOICES

Opt-Out of Communications: You can unsubscribe from our marketing emails or blog newsletters at any time by clicking the "unsubscribe" link included at the bottom of the email or by contacting us directly.
Updating Application Information: If you have applied via our Caregiver Careers page and need to update your contact details or resume, please reach out to our HR department.
Cookie Preferences: Most web browsers are set to accept cookies by default. You can modify your browser settings to remove or reject cookies if you prefer, though this may affect the functionality of certain pages on our Site.

7. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted directly on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.